Billing rate
Client request
“What’s your hourly rate?”
Response
“We actually don’t bill at an hourly rate. Instead, we look at the issue you’re having and determine the best approach to fix it. Our estimate covers the anticipated time, resources, and complexity involved for us to finish the task and we calculate a range to 90th% confidence so you can anticipate the time your project scope will take to complete (nine times out of ten). If this is an urgent need, we can look at providing you a tighter turnaround with a rush rate. Just let us know.”